Effective Date: January 1, 2024
Last Updated: February 14, 2025
1. Who We Are
This websites (fuelflowcrm.com & snowgoosemountain.com) are owned and operated by Snow Goose Mountain Holdings Inc., a business based in Newfoundland and Labrador, Canada.
For any privacy-related inquiries, you can contact us at:
📧 Email: support@snowgoosemountain.com
2. What Personal Data We Collect & Why
We collect various types of personal data from users and site visitors to provide services, improve user experience, and enhance security. Below is an outline of the data we collect and why:
A. Contact Information & Customer Data
We collect the following:
- Name, Email, Phone Number, and Business Information (when signing up for FuelFlowCRM, submitting a form, or requesting support).
- Billing & Payment Information (if purchasing paid services; handled securely through Stripe or other payment processors).
Why we collect this data:
- To provide services and customer support.
- To communicate about updates, offers, and promotions.
- To process payments and issue invoices.
B. Website Interaction & Usage Data
We collect:
- IP address, browser type, and location data (via Google Analytics).
- Page views, time spent, and navigation patterns (for website optimization).
- Marketing & CRM interactions (via FuelFlowCRM).
Why we collect this data:
- To improve website performance and user experience.
- To analyze visitor trends and refine marketing strategies.
C. Comments & Contact Forms
When visitors leave comments, we collect the data shown in the comments form, including:
- Name, email, IP address, and browser user agent string (for spam detection).
- If using LeadConnector forms, the data is stored in our CRM.
Why we collect this data:
- To facilitate user engagement and communication.
- To prevent spam and improve moderation.
D. Media Uploads
If users upload images or files, these may contain embedded metadata (EXIF GPS data). Visitors can download and extract any location data from images.
Recommendation: Avoid uploading media containing sensitive location or personal data.
E. Cookies & Tracking Technologies
This website uses cookies to enhance user experience and provide analytics.
Types of cookies used:
- Essential Cookies: Required for core functionality (e.g., login, security).
- Analytics Cookies: Track website usage (via Google Analytics).
- Marketing Cookies: Used for retargeting ads and personalized marketing.
🔹 How to Manage Cookies: You can disable cookies in your browser settings, but this may affect website functionality.
3. Who We Share Your Data With
We do not sell or rent your personal data. However, we share data with trusted third-party providers for necessary services:
A. Payment Processors:
- Stripe – For processing payments securely (Stripe Privacy Policy).
B. CRM & Marketing Tools:
- FuelFlowCRM (LeadConnector Data Processing) – For managing customer interactions.
- Google, LinkedIn & Meta (Facebook/Instagram) – For tracking website visits and ad performance.
📌 Links to external services may have separate privacy policies that apply.
4. How Long We Retain Your Data
We retain user data for different timeframes based on necessity:
| Data Type | Retention Period |
|---|---|
| Contact Form Submissions | 6 months |
| Analytics & Tracking Data | 1 year |
| Customer Purchase & CRM Data | As long as the account is active |
| Comments & Uploaded Content | Indefinitely (unless requested for deletion) |
5. Your Rights Over Your Data
You have rights over your personal data, including:
✅ Access & Portability: Request a copy of your stored data.
✅ Correction & Updates: Modify inaccurate information.
✅ Deletion: Request deletion of your data (except for legal obligations).
✅ Opt-Out of Marketing: Unsubscribe from emails and promotional messages.
To make a request, contact us at support@snowgoosemountain.com.
6. Where Your Data Is Sent
- Outside the EU/Canada: Some data may be processed outside of Canada (e.g., via Google, Meta, Stripe).
- Compliance: We ensure third-party partners comply with data protection standards.
7. How We Protect Your Data
🔐 Security Measures:
- SSL encryption for secure data transmission.
- Limited access to sensitive data (authorized personnel only).
- Regular security audits to prevent breaches.
8. Data Breach Procedures
If a data breach occurs, we will:
- Assess the risk and impact.
- Notify affected users via email.
- Report the incident to relevant authorities if required.
9. Third-Party Data Sources
We may collect data from public sources or advertising networks to improve our services.
10. Automated Decision-Making & Profiling
Certain features, such as CRM automations and lead scoring, may involve automated decision-making.
- What this means:
- Emails and SMS follow-ups may be automatically triggered.
- Lead priorities may be determined based on engagement data.
- No fully automated decisions that impact legal rights.
Users can request manual review of automated decisions at [Insert Contact Email].
11. Industry Regulatory Disclosures
Snow Goose Mountain Holdings Inc. complies with:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
- EU General Data Protection Regulation (GDPR) (if applicable).
For questions, email support@snowgoosemountain.com
📌 Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available at: FuelFlowCRM.com/privacy-policy
By continuing to use our website, you agree to this policy.
📅 Last Updated: February 14, 2025
Need Help?
If you have privacy-related concerns, contact:
📧 Email: support@snowgoosemountain.com
📍 Mail: PO Box 477C, Happy Valley-Goose Bay, NL A0P 1C0 Canada